Frequently Asked Questions

We currently accept M-Pesa payments. We are working on adding more payment options in the future to provide you with more convenience.

Orders are dispatched within 1 business day. G4S door-to-door delivery usually takes 1-3 days depending on your town, and delivery fees start from KES 100 (see our Delivery page for fees to Nairobi, Mombasa, Kisumu and other towns). You can also collect for free at our boutique at Uncle Sam's Place, Githurai 44, or at Daima Estate, Kenyatta Road, Juja.

You can cancel or modify your order within 24 hours of placing it, provided it hasn't been shipped yet. Please contact our customer service team as soon as possible to make changes.

We accept returns within 48 hours of purchase. Items must be in their original condition with all tags attached. Please refer to our Refund Policy page for detailed information.

Currently, we deliver everywhere within Kenya — including Nairobi, Kiambu, Mombasa, Kisumu, Meru and Nanyuki — via G4S. We are exploring international shipping; contact our support team for updates.

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on our website or through the shipping carrier's website.

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

Click on the 'Register' link in the footer or header, fill in your details, and verify your email address. Once verified, you can start shopping and enjoy a personalized experience.

You can reach our customer service team through our contact page, email us at bratonhub35@gmail.com, or call us at +254 713 412 345. We're here to help Monday through Friday, 9 AM to 5 PM EAT.